Terms & conditions

Payment Policy

  • Payment is required at the time of booking. All prices are in Icelandic krónur (ISK) and include VAT.

  • Prices may change without notice.

  • After booking, you’ll receive an e-ticket via email. While it is not mandatory for check-in, we recommend keeping it printed or accessible on your phone, as it includes important information.

  • E-tickets are valid only for the selected date and time, and each ticket may only be used once.

Changing a Booking

To change a booking, please email us at:
📧 bjorbodin@bjorbodin.is

If your request is for the same day, we kindly ask that you call us directly:
📞 +354 414 2828 / 414 1942

 

Cancellations & Refunds

All cancellations must be submitted in writing to:
📧 bjorbodin@bjorbodin.is

Refunds are issued as follows:

  • 90% refund if canceled more than 3 days in advance

  • 50% refund if canceled 24–72 hours in advance

  • No refund if canceled less than 24 hours in advance

Bjórböðin reserves the right to modify or cancel bookings due to force majeure (e.g., weather, strikes, natural disasters). If we must cancel your booking, you are entitled to a full refund.

Gift Certificates

  • Gift certificates are only available online through our website.

  • A unique booking code will be sent with your gift certificate via email — this code is used when booking online.

  • Gift certificates are non-refundable and must be presented at the time of booking or arrival.

If you have an older version of a gift card (a printed version issued by us), please use the booking code “GIFTCARD” when making your reservation online and bring the physical card with you to the reception.

If you have a gift card from Óskaskrín, please ensure it is still valid. Use the code “GIFTCARD” when booking online, and either bring the card with you or email us the gift card code in advance at:
📧 bjorbodin@bjorbodin.is

 

Product Sales & Returns

  • Products are available at the reception, by phone, or via email:
    📧 bjorbodin@bjorbodin.is

  • Shipping costs are paid by the buyer and are non-refundable. Return shipping is also the buyer’s responsibility.

  • Returns are only accepted for defective or incorrect items.

  • Payment accepted via bank transfer or major credit cards (Visa/Mastercard).

Liability & House Rules

  • Guests enter and bathe at their own risk and are responsible for their own health.

  • Guests are responsible for any minors in their care.

  • Bjórböðin is not liable for lost or damaged valuables. Lockers are available.

  • Floors may be wet and/or slippery. Please use caution.

  • The spa is located near the sea, and a stream runs approximately 200 meters from the property.

Privacy

Your personal data is treated with strict confidentiality and will never be shared with third parties.

Legal Terms

Our services are subject to the Icelandic Act on the Purchase of Services No. 42/2000.

Company Details

Bjórböðin ehf
ID: 540715–1140 | VAT No.: 124335
Ægisgata 31, 621 Dalvík, Iceland
📞 +354 414 2828 / 414 1942
📧 bjorbodin@bjorbodin.is

Bjórböðin reserves the right to update these terms without notice.